Privacy Policy

This Privacy Policy explains how Inauzwa Limited ("Inauzwa", "we", "us", or "our") collects, uses, shares, and protects personal information when you use our websites, applications, customer-support services, and messaging services, including Chatwoot Cloud Messaging (collectively, the "Services").

1. Information we collect

Depending on how you interact with the Services, we may collect:

• Contact information, such as your name, telephone number, and email address.
• Account and profile information you provide to us.
• Messages, attachments, and related conversation data sent through WhatsApp, Facebook, Instagram, or other connected communication channels.
• Technical and usage information, including IP address, browser or device information, timestamps, logs, and interactions with the Services.
• Information needed to process requests, provide support, and prevent abuse.

2. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Services.
• Send and receive messages and respond to customer-support requests.
• Authenticate users, manage accounts, and provide requested features.
• Monitor reliability, troubleshoot problems, and protect the Services from fraud or abuse.
• Comply with applicable law and enforce our agreements.

3. Legal bases

Where applicable, we process personal information to perform a contract, with your consent, to comply with legal obligations, or for our legitimate interests in operating and securing the Services. You may withdraw consent at any time where consent is the applicable basis.

4. How we share information

We may share information only as necessary with:

• Communication-platform providers, including Meta Platforms and its WhatsApp, Facebook, and Instagram services, when you communicate through those channels.
• Hosting, infrastructure, security, analytics, and other service providers acting for us.
• Authorities or other parties when required by law or necessary to protect legal rights.
• A successor in connection with a merger, acquisition, restructuring, or sale of assets.

We do not sell personal information.

5. Retention

We retain personal information only for as long as reasonably necessary to provide the Services, meet legal and operational requirements, resolve disputes, and enforce agreements. Retention periods depend on the type of information and the purpose for which it was collected.

6. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, or restriction on the use of your personal information. You may also object to certain processing or request a portable copy of eligible information. To make a request, contact us using the details below. We may need to verify your identity before completing the request.

8. Data deletion requests

To request deletion of data associated with the Services or a connected Meta account, email sales@inauzwa.shop with the subject "Data Deletion Request". Include the name and telephone number or email address associated with your account and identify the relevant service. Do not send passwords or authentication codes. We will verify the request and respond in accordance with applicable law.

9. International transfers

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.

10. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above.

12. Contact us